For multi-site operations
Your sites each do it their own way. Find out where.
Prism interviews the people who do the work, by voice or text, on their own phone, in the language they think in. About 25 minutes each. You get the process as each site describes it, with the differences side by side.
What we hear from operations leaders (paraphrased)
- The person who knows how it works is on leave, and the job stalls.
- Sales says a credit hold takes a day. Finance says three.
- You cannot run a workshop at every site, and the loudest voice in the room is not the whole picture.
- The SOP says one thing. You suspect the floor does another, and you do not know where.
How it works
- Describe the process and the question. Set a goal and a few focus questions for one campaign.
- Send a private link. Nothing to install, no account. People answer by voice or typed chat, in one of 33 languages (Arabic among them), and can pause and resume.
- Sara, our AI interviewer, asks. She tailors questions to each role and asks for real examples and numbers. She says she is an AI.
- Read the result. Accounts kept side by side with who holds each. Numbers labelled as stated. Partial interviews marked partial. Then a ranked automation backlog built from what people reported. Upload the SOPs you have and each extracted step cites its source.
What is true today
- About 25 minutes per person, voice or text.
- Worked example: about 70 invited, more than 90% completed, across four languages.
- Conflicting accounts are kept, not averaged.
- Every extracted SOP step cites its source passage; a Coverage view shows what was not read.
- Prism exports blueprints and n8n scaffolds for builders; it does not run agents.
See where two sites tell it differently.
Questions, answered with the limit
My people are on the floor, not at desks.
They use their own phone, a private link, about 25 minutes, voice if they prefer. They need a phone and a quiet few minutes, so we suggest a shift-time slot.
Will they tell an AI the truth?
They see a consent screen, can review and withhold before anything is shared, and shared reports use pseudonyms. Confidential mode, if you turn it on, limits administrator screens to group results; exports are handled separately.
Self-reported hours are unreliable.
Agreed. We label hours as stated, keep disagreements visible, and Verify measures before and after with a four-week hold. Prism does not compare SOPs to practice automatically today; it shows where accounts disagree.
We already have SOPs.
Upload them. Steps cite their source and Coverage shows what was unread. Arabic interviews work; written SOP output is English today.
Languages on the floor vary.
33 are offered, including Arabic, Hindi, Malayalam and Tamil. Quality varies by language, so we start with a small group.
Pick one process across two sites.
We will map it from the people who do it.